Zendesk Express
Helps Modernize
Customer Support
Are you having difficulties providing great customer experience
but not sure what to do or where to even start? Let our expert team
demonstrate how easily you can change that!
- Efficient Member Experience
- Empowered Staff Performance
- Targeted Member Insights
- Robust Data Protection
Zendesk Express
Helps Modernize Customer Support
Are you having difficulties providing great customer experience but not sure what to do or where to even start? Let our expert team demonstrate how easily you can change that!
Zendesk Express
Helps Modernize Customer Support
Are you having difficulties providing great customer experience but not sure what to do or where to even start? Let our expert team demonstrate how easily you can change that!
Who are we?
Zendesk Express is your partner to deliver first-rate customer service and grow your organization. We are a team of Information Technology (IT) professionals that automates Zendesk-based customer ticketing solutions for small- and medium-sized non-profits, associations, government agencies, and credentialing organizations.
How do we do it ?
Zendesk Express will help you:
- Create a tailored customer experience
- Centralize all communication channels
- Utilize an easy-to-understand dashboard
our Services
- Email Ticketing
- Phone and Voicemail Support Setup
- Live Chat and Messaging
- Reporting and Dashboard
- Contact Us Form Automation
- Interactive Voice Response (IVR) Setup
- FAQ and Smart Knowledge Base Setup
Implementation
We’ll talk about your current support operations and how Zendesk Express can help improve your customer experience. Once you are ready, we will help you overcome any obstacles and make your customer support more efficient.
Here are some of the steps we'll take together:
- Register and set up the license with Zendesk
- Set up account owner contact and billing settings
- Create a custom Zendesk domain
- Place brand-related items
- Tweak basic to advanced security settings
- Configure agent account settings and authorizations
- Set up scheduling, holidays, and other organizational settings
