Implementation
Implementation
We’ll talk about your current customer support plan and how Zendesk Express can help. Once you are ready, we will help you overcome any obstacles and make your customer support more efficient.
Here are the steps we’ll take together:
- Register and set up the license with Zendesk
- Set up account owner contact and billing settings
- Create a custom Zendesk domain
- Place brand-related items
- Tweak basic to advanced security settings
- Configure agent account settings and authorizations
- Set up scheduling, holidays, and other organizational settings
- Establish the Service Level Agreement (SLA)
- Provide email setup, including web host provider guidance
- Add links to social media pages like Twitter, Instagram, WhatsApp, and more.
- Implement third-party tool integrations (only Zendesk- approved Marketplace plugins)
If you encounter issues at any point, our team will hop in and help you figure it out. We’ll work on our Zendesk Express partnership together to implement the solution thoroughly and seamlessly.
