About us

Who are we?

Zendesk Express is your partner to deliver first-rate customer service and grow your organization.

We are a team of Information Technology (IT) professionals that automates Zendesk-based customer ticketing solutions for small- and medium-sized non-profits, associations, government agencies, and credentialing organizations. After years of mastering how to design, implement, and support the system, we are now the official partner of Zendesk and have access to its insider resources.

We offer turnkey customer interaction and support ticketing solutions in a modular and cost-effective manner, so you reach short- and long-term goals without depleting budgets. You won’t have to hire expensive consultants—have a unified, comprehensive customer service and ticketing solution at a fraction of the cost with Zendesk Express.

How do we do it?

Zendesk Express will help you:

Create a customized customer experience
Utilize an easy-to-understand dashboard
Centralize all communication channels

Your organization will have transparent operations that allow real-time decision making for support and staff resource needs. You don’t need to provide us with a ton of resources either, as we specialize in helping those with limited staffing, technology infrastructure, and budgets.

Work with us, and you’ll access industry experience and strategic insights from business professionals.

What makes us different ?

We are a Zendesk partner. You don’t need to have prior experience or any existing support system. Our turnkey approach only requires that you answer our questionnaire, which we’ll use to do everything on your behalf—no need to set up or configure any of your Zendesk features alone. We’ll also assist in formulating metrics for strategic insights that your executives will find immensely valuable.

Plus, our turnkey service can be customized to your requirements and budget. You’ll know exactly what you’re paying and getting from our team.

Why do you need us?

We know how difficult it is for business, non-profit, association, or credentialing boards to deal with customer service challenges—like handling customer service or internal IT personnel with limited to zero experience and resources. You might find these common problems all too familiar:

Disconnected channels of support
Lack of control over customer support service
Complains over the customer support process
Trouble with capacity planning (either too much or too few)
Slow or uncoordinated customer support response
Detrimental inefficiencies
Negative user experience reviews
High customer support cost

Because of this, Zendesk Express helps organizations by:

Enhancing their customer experience
Lowering their customer support cost
Mimicking customer support solutions akin to large organizations
Removing the need for additional research and implementation

With our turnkey customer ticketing solution implementation, your organization won’t have to spend one more day dealing with the common issues listed above. Zendesk Express will empower your organization with the customer support solutions of your dreams—we guarantee.

How much does it cost ?

Your final price will depend on the number of users and services. We will be able to provide you with a quote after the initial meeting. You can get a taste of everything through our starter package.

We transition you in a step by step fashion so you’ll only pay for what you need.

about us