Zendesk Express
Helps Modernize Customer Support
Are you having difficulties providing great customer experience
but not sure what to do or where to even start?
Let our expert team demonstrate how easily you can change that!
Zendesk Express Mobile
Helps Modernize Customer Support
Are you having difficulties providing great customer experience but not sure what to do or where to even start? Let our expert team demonstrate how easily you can change that!
Zendesk Express Mobile
Helps Modernize Customer Support
Are you having difficulties providing great customer experience but not sure what to do or where to even start? Let our expert team demonstrate how easily you can change that!
Who are we?
Zendesk Express is your partner to deliver first-rate customer service and grow your organization. We are a team of Information Technology (IT) professionals that automates Zendesk-based customer ticketing solutions for small- and medium-sized non-profits, associations, government agencies, and credentialing organizations. After years of mastering how to design, implement, and support the system, we are an official partner of Zendesk and have access to its insider resources.
How do we do it ?
Zendesk Express will help you:
- Create a tailored customer experience
- Centralize all communication channels
- Utilize an easy-to-understand dashboard
Your organization will have transparent operations that allow real-time decision making for support and staff resource needs. You don’t need to provide us with a ton of resources either, as we specialize in helping those with limited staffing, technology infrastructure, and budgets.
our Services
Check out our services below. And if you need anything specific that’s not included in this list, get in touch with us to discuss other possibilities.
- Email Ticketing
- Phone and Voicemail Support Setup
- Live Chat and Messaging
- Reporting and Dashboard
- Contact Us Form Automation
- Interactive Voice Response (IVR) Setup
- FAQ and Smart Knowledge Base Setup
Implementation
We’ll talk about your current support operations and how Zendesk Express can help improve your customer experience. Once you are ready, we will help you overcome any obstacles and make your customer support more efficient.
Here are some of the steps we'll take together:
- Register and set up the license with Zendesk
- Set up account owner contact and billing settings
- Create a custom Zendesk domain
- Place brand-related items
- Tweak basic to advanced security settings
- Configure agent account settings and authorizations
- Set up scheduling, holidays, and other organizational settings
Recent
Testimonial
"We are serving our clients with faster communication, better customer service and more informed agents. BPS is very satisfied with the results so far, and we look to the future with excitement!"
